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Under the current model, support is most often provided by the eCommunications group (usually University Relations), while only a small number of units rely on their own experts. Under the new model, designated individuals within each unit will be trained in Lyris (or other eCommunications solutions when needed). The new model focuses on strengthening support within units. This will reduce the number of interactions between individual users and the eCommunications group.
Below are the roles and responsibilities of the members of the eCommunications group.
The Internet Services group (IS Group) maintains the hardware, database, and Web interface for Lyris. IS Group helps units connect external databases to Lyris and handles requests for VIP mail. IS Group does not, in general, provide individual user support.
UMF maintains the Donor Management System (DMS), which houses information about alumni, donors, and friends of the University. UMF makes information from DMS query requests available in Lyris, so that units can communicate with their desired audiences. UMF does not provide user support for Lyris.
UR works with IS Group and UMF to maintain Lyris, manage access controls, test upgrades, and oversee eCommunications policies and projects. UR has provided users with access and support for Lyris, but under the new model will only do so when working with key contacts in units. Individual units will now provide access and support to their users. UR will continue to authorize unit access, create lists, train & support unit contacts, and provide general consultation.
Units that use Lyris are responsible for designating a primary (and alternate) contact for these systems and for enabling constituent departments and programs to use the systems. A unit is defined as any group that has a Dean, University Librarian, President, Sr. Vice President, Vice President, Vice Provost, Chancellor, or Vice Chancellor.
For Lyris, primary and alternate contacts do the following: