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About Mass Email

Well-managed use of mass email is critical to maintaining recipients' perceptions of the validity and effectiveness of electronic communications.

University Relations works to define mass email requirements, guidelines, tool recommendations, and list sources in collaboration with the Office of Information Technology and units across campus.

If you'd like to send a mass email, contact your unit's communications staff. If you have questions about whether your message is a mass email, please fill out to connect with University Relations. 

University units must use campus communications resources effectively and efficiently. Guidelines and requirements on this site

  • instruct users on appropriate uses of mass email,
  • provide best practices and content standards,
  • provide advice for choosing alternative communication methods, and
  • outline the required content for messages.

Mass Email and Communications Planning

As with all communications, proper planning is essential to ensure the success of mass email. Communicators and others often spend a great deal of time planning and producing print pieces, but the same amount of rigor is sometimes lacking in email communications.

Salesforce Marketing Cloud (was ExactTarget) is the University's mass email tool. With this tool, each mass email will incur a small charge for each email address a message is sent to. This cost, combined with people’s general perception that they receive too much mass email, makes it more important than ever to carefully weigh how we communicate internally.

More Information

If you have questions about the mass email guidelines and requirements, or if you need advice on how to structure your messages, please fill out the form to connect with the Brand Team. If you need help working with Salesforce Marketing Cloud, see the Office of Information Technology’s self-help guide.



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